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Frequently Asked Questions
Got questions? We have answers. If you need any help with your order, don't hesitate to reach out.
How do I place an order?
Simply add items to your cart, click checkout, fill in your delivery details, and place your order. You can confirm directly on WhatsApp after checkout.
How do I pay?
We operate on Cash on Delivery (COD) in PKR. You pay our rider directly upon receiving and checking your order.
Do I need to create an account?
No account or password is required! Just provide your name, phone number, and delivery address during checkout.
Can I modify or cancel my order?
Yes! Message our team on WhatsApp immediately with your order reference number before the rider departs.
How long does delivery take?
Local deliveries are dispatched as quickly as possible. For exact estimated time and order status, message us on WhatsApp or check our Track Order page.
How do I care for and wash my crochet items?
We recommend gentle hand washing in cool water with mild soap. Gently squeeze out excess water without wringing, then lay flat on a clean dry towel to preserve the stitch shape and softness.
Can I request custom colors or designs?
Yes! We love custom creations. Simply tap our WhatsApp button to discuss colors, sizing, or personalized amigurumi designs with our team.
What if an item is out of stock?
Since our pieces are handcrafted, out of stock items may take a little time to craft again. You can message us on WhatsApp to place a backorder or get notified when it is ready.
Still have questions?
We are here to assist you anytime.